My installation of Norton Internet Security 2007 stopped working recently. The main dialog said that I had a “subscription problem”. This didn’t make a whole lot of sense, since I still have at least 6 months remaining on my Norton subscription.
As it turns out, I received an email from Symantec recently, advertising that the latest and greatest Norton Internet Security 2008 was available as a free upgrade. So, apparently, once Norton 2008 was released, Symantec stopped supporting 2007! Downloading and installing the free upgrade solved the subscription problem, and all is once again happy in Norton-land.
Now, this rather annoys me. Free upgrades are well and good, but forcing the user to upgrade to receive continued support is, to put it lightly, quite rude. Perhaps I wouldn’t have minded so much if the original error message said something like, “Subscription Problem: Please upgrade to Norton 2008 (it’s free).” But no, all it said was “subscription problem”, which left me scratching my head quite unnecessarily.
Tags: norton, software, tech support