Recently my Kenmore “Evenheat” dryer refused to start: it wouldn’t keep running after releasing the Start button. After a rather frustrating conversation with someone at 1-800-4-MY-HOME who spoke very little English, a Sears tech dutifully came out, installed a new controller board, and left with a bunch of my money.
A few days later, the timer started acting up: the cycle would end, or end prematurely, but the timer was still in the middle of the cycle. Then the timer would continue to advance, right past OFF, and continue to spin slow circles until the dryer was unplugged. This time, I used the fairly slick Schedule a Repair service on the Sears website. The tech came out, ordered a new timer, and took more of my money.
On Wednesday, he was scheduled to install the timer between 8am and noon. These four-hour repair windows are a pain, since you’re basically trapped at home, hoping for arrival closer to 8 rather than noon, instead of doing something useful, like, say, going to work. At 11:45, I got a call: he won’t make it until 2:30.
I realize this isn’t his fault — sometimes shit happens with other appointments that screws up a tech’s entire day. That said, I am now sitting at work on a Saturday to make up for the time I was trapped at home on Wednesday.
I’ve also spent a significant fraction of the dryer’s original purchase price on these repairs. There was even a class-action lawsuit about the reliability of these dryers: www.evenheatsettlement.com. Unfortunately, my Evenheat dryer held on until past the compensation deadline. Asshole.
Tags: evenheat, gripe, repair, tech support